At Dubai Wood Works, we strive to provide our customers with high-quality wood products and exceptional service. We understand that sometimes a product may not meet your expectations or you may change your mind. To ensure your satisfaction, we have established the following refund policy:
1. Eligibility for Refund:
- You may be eligible for a refund if you meet one of the following criteria:
- You received a damaged or defective product.
- You received the wrong product.
- You are not satisfied with the quality of the product.
- Requests for refunds must be made within 30 days of the date of purchase.
2. Conditions for Refund:
- The product must be in its original condition and packaging.
- Proof of purchase, such as an order number or receipt, is required.
- For damaged or defective products, photographic evidence may be requested.
3. Process for Refund:
- To request a refund, please contact our customer service team at +971585980821 with your order details and reason for the refund.
- Our customer service team will review your request and provide further instructions, which may include returning the product to us.
- Once we receive the returned product and verify its eligibility for a refund, we will process the refund within 7 days.
- Refunds will be issued in the original form of payment.
4. Non-Refundable Items:
- Certain items are not eligible for a refund, including:
- Customized or personalized products.
- Clearance or sale items.
- Products that have been used, altered, or damaged by the customer.
5. Shipping Costs:
- Shipping costs are non-refundable, except in cases where we shipped the wrong product or the product arrived damaged or defective.
- Customers are responsible for the cost of return shipping, unless otherwise specified by Dubai Wood Works.
6. Refund Exceptions:
- Dubai Wood Works reserves the right to refuse refunds if we determine that the product has been misused, abused, or damaged by the customer.
- Refunds may be subject to restocking fees if applicable.
7. Exchange Policy:
- In some cases, we may offer exchanges for eligible products instead of refunds. Please contact our customer service team for more information.
8. Contact Us:
- If you have any questions or concerns about our refund policy, please contact our customer service team at +971585980821.
Note: This refund policy is subject to change without prior notice. Please review this page periodically for updates.