FAQs
What products does Dubai Wood Works offer?
Dubai Wood Works specializes in a wide range of high-quality wood products, including furniture, home decor items, flooring, decking, and more. Our products are crafted from premium materials to ensure durability and aesthetic appeal.
How can I place an order?
Ordering from Dubai Wood Works is easy! Simply browse our website, select the products you wish to purchase, and proceed to checkout. You can also contact our customer service team for assistance with your order.
Does Dubai Wood Works offer customization options?
Yes, we offer customization options for many of our products. Whether you need custom furniture pieces or personalized engraving, our team can work with you to create the perfect product to suit your needs. Contact us for more information on customization options.
What payment methods does Dubai Wood Works accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All payments are processed securely to protect your financial information.
How long will it take to receive my order?
Delivery times may vary depending on the product and your location. Most orders are processed and shipped within 7 days. Once your order has been shipped, you will receive a tracking number to monitor its progress. For more specific delivery estimates, please contact our customer service team.
What if I receive a damaged or defective product?
In the unlikely event that you receive a damaged or defective product, please contact our customer service team immediately with photos of the damaged item. We will work to resolve the issue promptly by offering a replacement, repair, or refund.
Can I return a product if I change my mind?
Yes, we understand that sometimes customers may change their mind. You may return products within 30 days of purchase for a refund, provided the item is in its original condition and packaging. Please refer to our refund policy for more information on eligibility and process.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on your location. For international orders, please contact our customer service team to discuss shipping options and costs.