1. Introduction
1.1. These terms and conditions govern your use of the products and services offered by Dubai Wood Works (“we,” “us,” or “our”) through our website and other platforms. By placing an order with us, you agree to comply with these terms and conditions.
2. Ordering
2.1. When you place an order through our website, you agree to provide accurate and complete information, including your name, shipping address, and payment details.
2.2. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases where the product is out of stock, pricing errors occur, or fraudulent activity is suspected.
3. Prices and Payment
3.1. All prices are in AED and are subject to change without notice. The total price payable for an order includes the product price plus any applicable taxes and shipping fees.
3.2. Payment for orders must be made in full at the time of purchase using the payment methods available on our website.
4. Refund and Cancellation Policy
4.1. You may cancel your order within 12 hours of placing it, provided that the order has not yet been processed or shipped. To cancel an order, please contact us at info@dubaiwoodworks.com.
4.2. If you are not satisfied with your purchase, you may return the product(s) within 7 days of receipt for a refund or exchange, subject to the following conditions:
The product(s) must be unused, undamaged, and in their original packaging.
You are responsible for the cost of return shipping unless the product is faulty or damaged upon receipt.
Refunds will be issued using the original payment method within 7 business days of receiving the returned product(s).
5. Delivery
5.1. We will make every effort to deliver your order within the estimated delivery timeframe provided at the time of purchase. However, we cannot guarantee delivery dates or times.
5.2. Delivery will be made to the shipping address provided by you at the time of order placement. We are not responsible for lost or undelivered shipments due to incorrect or incomplete address information provided by you.
6. Governing Law
6.1. These terms and conditions shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of United Arab Emirates.
7. Limitation of Liability
7.1. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our products and services.
7.2. Our total liability to you for any claims arising out of or in connection with these terms and conditions shall not exceed the total amount paid by you for the relevant order.
8. Changes to Terms and Conditions
8.1. We reserve the right to amend or update these terms and conditions at any time without prior notice. Your continued use of our products and services after any such changes shall constitute your acceptance of the revised terms and conditions.
9. Contact Us
9.1. If you have any questions or concerns about these terms and conditions, please contact us at info@dubaiwoodworks.com and +971585980821.
2. PRIVACY POLICY
Dubai Wood Works (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and users. This privacy policy outlines how we collect, use, disclose, and protect personal information collected through our website and other platforms.
1. Information We Collect
We collect personal information provided voluntarily by users, such as name, email address, phone number, and payment details, when they register for courses or interact with our website and services.
2. How We Use Your Information
We use the personal information collected to process course enrollments, communicate with users, provide course materials and support, improve our services, and comply with legal requirements.
3. Information Sharing
We may share personal information with third-party service providers and partners who assist us in delivering our courses and services, processing payments, and fulfilling other business functions. We do not sell or rent personal information to third parties.
4. Data Security
We implement reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Cookie Policy
We use cookies and similar tracking technologies to enhance user experience, analyze website usage, and provide personalized content and advertisements. By using our website, you consent to the use of cookies in accordance with this policy. You can manage cookie preferences through your web browser settings.
6. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage users to review this policy periodically for any updates.
7. Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at [info@dubaiwoodworks.com and +971585980821.
WE OFFER FREE SHIPPING ON ORDERS ABOVE AED
STANDARD SHIPPING CHARGE IS AED ON ORDERS BELOW AED
Delivery Timelines
- The standard delivery time is 10 to 12 business days but there may be delays due to invalid addresses.
- The standard Processing time is 2 to 3 business days.
- All orders in UAE are delivered within 2 to 3 business days, excluding Fridays and major holidays.
Payment Information
We accept payment through Credit Card, Debit Card, and Cash on Delivery.
Order Cancellation
Cancellation requests for orders that have been processed and prepared for shipment are subject to an AED cancellation fee.
If you decide you want to cancel your order after the item has shipped, you will be charged the shipping. After you refuse the item(s) and we receive the product back your credit card will be credited the full amount minus the shipping. Some products may be subject to an additional restocking fee.
Refund Policy
In case of order cancellation, your refund will proceed within business days from the submission of your cancellation. We will update you once your refund has been initiated.
The total time for the refund to be reflected in your account depends on your refund method and issuing bank. We will refund the full amount of the product canceled but the customer bank may charge a transaction fee as per their policy.
If the company does not get a response from the customer within a week, the order gets canceled automatically.
If we refund by credit card, we will only refund the amount we received, and bank charges will be borne by the customer.
Refunds will only be provided through bank, in the case of cash payment the customer will have to provide their bank details in order to receive the refund.
Return or exchange of the product
If products are damaged in transit then the exchange proceeds within business days from submission of the complaint but no order cancellation or return is accepted after the order is delivered. In the situation of damaged goods, customers can ask for an exchange via email or the contact number provided on the website. The customer has to provide an image or video of the damaged products while filing a complaint about damaged goods.
CONTACT US
Company’s Legal Name: PINE AND OAK FOR TRADITIONAL HANDICRAFT WORKS
Phone: +971585980821
Email: info@dubaiwoodworks.com
Address: Al Qouz 02, Dubai, United Arab Emirates